Försäljning och kundservice
6 EI skills
Build Highly Effective Customer Facing Teams
Sales and customer facing individuals high in emotional intelligence can adjust their approach to the situation and person they are dealing with. They can anticipate and plan interactions to help ensure the customer feels valued and confident in dealing with them. Customer facing individuals with high emotional intelligence are more capable of regulating their own emotions. They can adapt, and influence the emotions of buyers or customers in a subtle way that brings about positive interactions. Build a sales or customer service team that can deliver on brand promises, maintain relationships and help customers navigate objections and challenges in ways that builds loyalty. Build it with Genos emotional intelligence.
sales and service assessment
Three levels of measure
Self assessment
Designed for introductory workshops or customer facing employees.
Assess and report how well an individual believes they demonstrate emotionally intelligent sales or customer service behaviour, and how important they believe it is to do so.
Contains: Self-Assessment Results
180 assessment & feedback
Designed for introductory workshops or customer facing employees.
Assess and report how well a customer facing individual demonstrates emotionally intelligent sales and service behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.
Contains: Feedback from Colleagues and Customers, Optional Self-Assessment
360 assessment & report
Assess & Report how well an individual demonstrates emotionally intelligent sales and service behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.
Customisable rater categories can be used to suit the context your people are familiar with.
Feature rich
Powerful benefits
Measure and accelerate progress
Get results faster with compatible Genos products and services. Add on one of our leadership development courses. Measure the emotional culture of your entire organisation before and after assessment roll out and deep dive into the impact on employee engagement.
Safe, easy and convenient
Housed in a highly secure ISO 27001 Certified online survey system. Raters can complete on any device, anywhere, any time. Set up survey groups quickly, monitor progress and download reports.
Actionable results & engaging development
Development made easy with engaging and readily accessible interactive digital or physical reports. Sales and service participants get custom advice, tips, additional reading and resource guides and more to accelerate and support development.
Unrivalled deep, accessible insights.
Dual benchmarks for comparison with sales and service representatives internally and externally. Traffic light methodology easily highlights areas of strength and development. Raters provide free text responses to help provide context.